Our Refund Policy

Introduction

We want to ensure that you are satisfied with your experience at our restaurant, and we are committed to providing you with a fair and transparent refund policy.

Refund Conditions

We offer refunds for cancellations made at least 24 hours prior to the scheduled reservation time.

• Cancellations made at least 24 hours prior to the scheduled reservation time
• Cancellations made due to unforeseen circumstances, such as illness or inclement weather
• Cancellations made due to a mistake on our part, such as an incorrect order or a missed reservation

Non-Refundable Items

The following items are non-refundable: deposits, gift cards, and special occasion fees.

• Deposits
• Gift cards
• Special occasion fees

Refund Process

To initiate a refund, please contact us at [email protected] and provide your reservation details and a brief explanation of the reason for the refund request.

We will process your refund within 5-7 business days, and you will receive an email confirmation once the refund has been issued.

Refund Amount

The refund amount will be the full amount of the reservation, minus any non-refundable items.

Refund Method

Refunds will be issued in the original payment method, such as credit card or cash.

Contact Us

If you have any questions or concerns about our refund policy, please contact us at [email protected].

Email: [email protected]

Phone: +420 2 3419 5709