Our Refund Policy
Last updated: 2025-03-15
Eligibility
To be eligible for a refund, you must meet certain conditions, including returning the product in its original condition
Process
To initiate a refund, please contact our customer service team, who will guide you through the process
- Return the product in its original condition
- Provide proof of purchase
- Contact our customer service team
- Allow 5-7 business days for processing
Timeline
Refunds will be processed within 5-7 business days of receiving the returned product
Amount
The refund amount will be the full purchase price, minus any applicable restocking fees
Exceptions
Certain products may be exempt from our refund policy, including customized or special-order items
Contact Us
If you have any questions or concerns about our refund policy, please don't hesitate to contact us
Email [email protected]
Phone +420 2 2864 6065